Refund and Returns Policy

Return & Refund Policy

At Aranoor Jewelry, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below to understand the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 15 days of the purchase date.

To be eligible for a return:

  • The item must be unused, unworn, and unaltered

  • The item must be in its original condition

  • The item must be returned in its original packaging, including tags, boxes, and any complimentary items

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Earrings and body jewelry (for hygiene reasons)

  • Customized or personalized jewelry

  • Sale or discounted items (unless received damaged or defective)

  • Gift cards

  • Items damaged due to misuse, negligence, or normal wear and tear

3. Return Process

To initiate a return:

  1. Contact us within 15 days of receiving your order via:

  2. Provide your order number, reason for return, and clear images (if applicable).

  3. Once approved, you will receive return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for all return shipping costs unless the item was received damaged or incorrect.

  • We recommend using a trackable courier service, as Aranoor Jewelry is not responsible for lost or damaged return shipments.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping charges are non-refundable.

6. Exchanges

  • Exchanges are subject to product availability.

  • If you wish to exchange an item, please contact us within 15 days of purchase.

  • Customers are responsible for shipping costs related to exchanges unless the item was defective or incorrect.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the item and packaging

We will arrange a replacement or refund at no additional cost after verification.

8. Order Cancellations

  • Orders can only be canceled before they are processed or shipped.

  • Once an order has been dispatched, cancellation is no longer possible.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider first

  • Contact your payment provider, as processing times may vary

  • If the issue persists, contact us for assistance

10. Policy Changes

Aranoor Jewelry reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

Phone / WhatsApp:
+92 312 3456789

Email:
info@aranoorjewelry.com

Address:
Peoples Colony Y Block,
Gujranwala, Punjab, Pakistan